At Affiliates Logistics, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and utilize our auto transport services.
By consenting to receive text messages from us, you agree to the terms outlined in this Privacy Policy. Please review this document carefully to understand how we collect, use, and protect your data.
1. How We Collect Your Information
We may collect personal information from you when you:
- Fill out a form on our website
- Request a quote
- Subscribe to our newsletter
- Contact us via email or phone
2. What Information We Collect
The types of personal information we may collect include, but are not limited to:
- Name
- Email address
- Phone number
- Shipping address
- Billing information
- Vehicle details (make, model, year)
- Vehicle images for claims and accidents
3. How We Use Your Information
3.1 To Provide Services
We use personal information to process and complete transactions, maintain your account, and ensure accurate communication.
3.2 For Marketing Activities
We may send promotional offers and personalized content to customers who have opted in.
3.3 Customer Interaction
We customize your experience, including content and advertisements, and provide updates about our services.
3.4 Operational Services
We analyze user behavior, improve customer support, and conduct internal audits.
3.5 Legal Compliance
We use your information to comply with legal obligations, resolve disputes, and enforce our policies.
3.6 Business Changes
Personal data may be used in mergers, acquisitions, or other corporate transitions.
4. How and Why We Share Information
We may share your personal information with third parties for:
- Facilitating auto transport services
- Processing payments
- Service improvement and analytics
- Legal compliance
Third-party service providers must maintain the confidentiality and security of your information.
5. SMS Terms & Conditions
5.1 SMS Consent Communication
We do not share SMS consent information with third parties for marketing purposes.
5.2 Types of SMS Communications
If you consent to receive SMS messages, you may receive:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions (if applicable)
Example: “Good afternoon [Customer Name], this is Affiliates Logistics. Your pickup is confirmed for December 12 at 2 p.m. The transport cost is $1,050 (Orlando, FL to Bronx, NY). Reply STOP to opt out.”
5.3 Message Frequency
You may receive up to five (5) messages per week regarding appointments, billing, or account status.
5.4 Fees
Standard message and data rates may apply based on your carrier’s pricing.
5.5 Opt-In Methods
You can opt-in via:
- Verbal confirmation
- Online form submission
- Paper form submission
5.6 Opt-Out Methods
You can opt out at any time by replying “STOP” or contacting us directly.
5.7 Help & Support
For assistance, reply “HELP” or contact us at (954) 376-5599 or contact us.
5.8 Standard Messaging Disclosures
- Message and data rates may apply
- You can opt out by texting “STOP”
- Message frequency varies
6. Social Media and Third Parties
We may collect data through social media platforms when you interact with our content. Third-party links on our site are not governed by this policy.
7. Data Retention
We retain personal data as necessary for:
- Service delivery
- Marketing communications (until you unsubscribe)
- Legal compliance
8. User Rights
8.1 Right to Access
You may request details about the personal information we hold.
8.2 Right to Correct Information
You may request updates to inaccurate or incomplete data.
8.3 Right to Request Deletion
You may request deletion of your data unless legally required to retain it.
8.4 Right to Data Portability
We can provide your data in a structured, machine-readable format.
8.5 Right to Restrict Processing
You can request limited processing under certain conditions.
8.6 Right to Object
You may object to data processing for specific purposes, including direct marketing.
8.7 Right to Withdraw Consent
If we process your data based on consent, you may withdraw it at any time.
8.8 Right to Lodge a Complaint
You may file complaints with:
- A relevant data protection authority
- Our Data Privacy Officer at [email protected] or (954) 376-5599
9. Exercising Your Rights & Contacting Us
To exercise your rights, contact us at:
- Email: [email protected]
- Phone: (954) 376-5599
- Mail: 5840 Redbug Lake Road #1538, Winter Springs, FL 32708
We may require proof of identity to verify requests. Responses to valid requests will typically be provided within 30 days.
